We aim to dispatch all orders as quickly as possible, this is usually the same day or next working day; orders are dispatched Monday-Friday inclusive, excluding Bank Holidays. You will receive an email from us to advise you when your order has been dispatched and another from our shipping partner advising of your tracking information.

Orders are sent using Royal Mail or other delivery partners for heavier parcels and are generally delivered 2-4 working days after the day of dispatch.

!!!! Please note that these timescales are estimates and are not guaranteed.!!!!!

All parcels are sent via Royal Mail.

We Will send a confirmation email and/or SMS text message to let you know your order has been shipped.

If you have any questions regarding the delivery of your order please contact us with your order number by emailing orders@proudysweetshack.net 

LOCAL DELIVERY (West Midlands Area only contact us for more information)

 

Delivery charges for all UK based addresses are:

DELIVERY BELOW IS VIA ROYAL MAIL

Parcels up to 2kg £8.00

Parcels 2kg - 10 kg £9.50

Parcels 10kg - 20 kg £15.50 

We Do Offer Free Delivery For Orders Over £70 

If you require delivery outside of the UK please contact us by emailing orders@proudysweetshack.net

with details of your order and country and will provide you with a shipping cost.

As the items that we sell are perishable we unfortunately cannot accept returns. If your order is delivered to you damaged please contact us immediately by emailing orders@proudysweetshack.net 

along with photographic evidence of the damage.